Help center
Help & Sizing.
Everything you need to order with confidence — sizing, shipping, returns, and how we authenticate every pair.
Need a fast answer?
Message us on WhatsApp — we usually reply in under 5 minutes during business hours.
Chat on WhatsAppShop
Downtown Building, Kigali
Hours
Mon–Sat · 9am–8pm
hello@jabocollection.rw
Size guide (EU ↔ US ↔ UK)
| EU | US Men | US Women | UK | CM |
|---|---|---|---|---|
| 38 | 5.5 | 7 | 5 | 23.5 |
| 39 | 6.5 | 8 | 6 | 24.5 |
| 40 | 7 | 8.5 | 6.5 | 25 |
| 41 | 8 | 9.5 | 7.5 | 26 |
| 42 | 8.5 | 10 | 8 | 26.5 |
| 43 | 9.5 | 11 | 9 | 27.5 |
| 44 | 10 | 11.5 | 9.5 | 28 |
| 45 | 11 | 12.5 | 10.5 | 29 |
| 46 | 12 | 13.5 | 11.5 | 30 |
Sizing varies by brand — Adidas Sambas run small (size up half), Air Maxes are true to size, New Balance fits wider. Message us if unsure.
Frequently asked
Pick your size and add to cart. At checkout we confirm everything on WhatsApp — you only pay once we've verified availability, size, and delivery details.
Shipping & delivery
◑
Kigali — Free
Same-day delivery via moto, anywhere in Kigali.
▭
Rwanda — 5,000 RWF
2–4 days via bus parcel to your nearest pickup point.
✈
International — 35,000 RWF
7–14 days via DHL Express. Tracking included.